Personal Data Protection Policy
The website owner and data controller, DUCAL EXPORT, S.A., located at Ptda. El Teular, nº 100, Genovés (46894), Valencia, with Tax ID (CIF): A-46101143, is the owner of this Portal and makes it available to Internet users to provide information about the services offered by DUCAL EXPORT, S.A., as well as to allow the provision of services through the Portal.
Contact Information
Contact phone number: +34 96 222 90 88
For any inquiries or requests regarding privacy, users may contact us at our email address: info@ducalexportsa.com
1. Purpose: What are your data processed for?
DUCAL EXPORT, S.A. informs users about the existence of a personal data processing system (referred to as “WEB USERS”) created with the data collected on the website by and for DUCAL EXPORT, S.A., under its responsibility.
This processing is aimed at providing information about the services offered through the Portal, as well as addressing and managing inquiries submitted by users via this channel.
The data retention periods for the information provided by users through the website’s forms are as follows:
- For inquiries: Until the inquiry is answered, and during the current year.
- For service contracts: For the duration of the contractual relationship.
2. Legal Basis: What is the legal basis for processing your data?
The legal basis for processing users’ personal data is their explicit consent.
Additionally, the prospective offer of services is based on the user’s consent, which can be withdrawn at any time without affecting the lawful processing based on prior consent.
Users are not required to provide their personal data. However, if the minimum required information is not provided, it will not be possible to carry out certain online operations, such as responding to inquiries, making contact, leaving comments, participating, or accessing specific sections of the website.
Users may revoke their consent for the collection and processing of their personal data at any time through the established procedure, without affecting the legality of processing based on consent prior to its withdrawal.
3. Recipients: To whom will your data be disclosed?
The data collected through the corresponding website forms will not be shared with third parties, except with companies acting as data processors. These entities will only process the data according to DUCAL EXPORT, S.A.‘s strict instructions. In all cases, data will be shared exclusively within the European Union and solely for the purposes mentioned above.
4. Rights: What are your rights when you provide your data?
Users of the website owned by DUCAL EXPORT, S.A. are guaranteed the rights established under personal data protection legislation:
- Right to confirmation: Users have the right to confirm whether their personal data is being processed by DUCAL EXPORT, S.A..
- Right to access, rectify, or delete data: Users can access their personal data, request the rectification of inaccurate data, or request its deletion when the data is no longer necessary for the purposes for which it was collected.
- Right to object and limit processing: Users can object to the processing of their data or request its limitation under the conditions set by Regulation (EU) 2016/679 and Organic Law 3/2018 of December 5th on Personal Data Protection and Digital Rights Guarantees.
- Right to portability: Users can request that their personal data be transferred to a new data controller.
DUCAL EXPORT, S.A. will cease processing personal data upon objection unless legitimate or compelling reasons exist, or for the exercise or defense of potential claims.
We inform users that DUCAL EXPORT, S.A. has implemented the necessary technical and organizational measures to ensure the security of personal data, preventing unauthorized alteration, loss, processing, and/or access, as established by GDPR 2016/679 of April 27, 2016, and Organic Law 3/2018.
Finally, users may file complaints with the Spanish Data Protection Agency (AEPD) if they are dissatisfied with the exercise of their rights.
For more information on filing complaints with the AEPD, visit:
https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/tramitesCiudadano.jsf
5. Commercial Communications
DUCAL EXPORT, S.A. may send commercial communications by any means, in full compliance with current data protection legislation.
For commercial communications sent via email or equivalent means, DUCAL EXPORT, S.A. will request the user’s explicit consent at the time of data collection, as required by Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
Users can revoke their consent to receive commercial communications at any time by simply notifying DUCAL EXPORT, S.A. at info@ducalexportsa.com.